Activities of call centres companies in Ecuador · ISIC N8220
507 registered companies · 422 active (83%)
Activity is classified with the ISIC code (CIIU in Spanish), the international classification the registry uses to order what every company does; this page groups the companies under code N8220.
The sector in figures
Financial statements filed with the Superintendencia de Compañías · year 2025
- Declared revenue
- $156 M
- Share of the country
- 0.1%
- Companies that filed statements
- 327
- Median margin
- 1.7%
Of the 327 companies that filed statements for 2025, 177 recorded sales and 130 closed with a profit; half of those with sales billed less than $83 k.
In this sector, according to the INEC (Instituto Nacional de Estadística y Censos, the national statistics institute, 2025), the average job pays $ 560 a month. Women hold 27% of the jobs, companies provide 84% of the employment, and the sector accounts for 5.5% of registered employment. Averages from an INEC sample, not totals.
2000 2005 2010 2015 2020 2025
See the full series
- 2000
- $1.3 M
- 2001
- $1.3 M
- 2002
- $2.9 M
- 2003
- $4.4 M
- 2004
- $5.8 M
- 2005
- $12 M
- 2006
- $19 M
- 2007
- $21 M
- 2008
- $27 M
- 2009
- $27 M
- 2010
- $46 M
- 2011
- $60 M
- 2012
- $79 M
- 2013
- $88 M
- 2014
- $98 M
- 2015
- $103 M
- 2016
- $97 M
- 2017
- $102 M
- 2018
- $115 M
- 2019
- $85 M
- 2020
- $58 M
- 2021
- $87 M
- 2022
- $104 M
- 2023
- $128 M
- 2024
- $146 M
- 2025
- $156 M
The sector map · 2025
Azuay: $5.4 M declared · 13 companiesBolívar: no dataCarchi: no dataCañar: no dataChimborazo: $0 declared · 1 companiesCotopaxi: $20 k declared · 2 companiesEl Oro: $800 declared · 3 companiesEsmeraldas: no dataGalápagos: no dataGuayas: $55 M declared · 110 companiesImbabura: $0 declared · 2 companiesLoja: $0 declared · 1 companiesLos Ríos: $0 declared · 2 companiesManabí: $19 k declared · 6 companiesMorona Santiago: no dataNapo: no dataOrellana: no dataPastaza: no dataPichincha: $96 M declared · 180 companiesSanta Elena: $1,484 declared · 2 companiesSanto Domingo de los Tsáchilas: $55 k declared · 2 companiesSucumbíos: no dataTungurahua: $245 k declared · 3 companiesZamora Chinchipe: no data Point at or tap a province to see its figure
$800 $96 M · logarithmic scale
2025 revenue by province of domicile. Boundaries: Natural Earth.
The sector’s provinces
The largest by revenue
- Plus Services S.A. Corpserviplus $19 M
- Goforcustomer S.A. $18 M
- Coris del Ecuador S.A. $18 M
- American Call Center S.A. (Americall) $13 M
- Tasiste S.A. $8.5 M
Segment concentration
the 5 largest: 49.5% the other 172: 50.5%
Concentration index (HHI): 633, unconcentrated; the largest takes 12.3% of revenue. The HHI measures how the market is shared out, from 0 to 10,000: the higher it is, the more it is concentrated in few hands.
Among the segment’s companies with recorded sales in 2025, each assigned in full to its declared main activity.
More specific activities
- Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) 384
- Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients 123
Companies
Sorted by highest revenue · name · most recent
| Company | RUC | Location | Revenue 2025 · USD | Status |
|---|---|---|---|---|
| Nexumdigital S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793240736001 | Quito, Pichincha | — | Active |
| Cap Cinconuevetres Capacitación y Desarrollo Profesional S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793240737001 | Quito, Pichincha | — | Active |
| Magid Enterprise S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793240511001 | Quito, Pichincha | — | Active |
| PT Nexus Percenx S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793240565001 | Quito, Pichincha | — | Active |
| Sapcobranzas S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793240371001 | Quito, Pichincha | — | Active |
| Groupsmed S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0195185761001 | Cuenca, Azuay | — | Active |
| Xcapejp Travelec S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993410477001 | Guayaquil, Guayas | — | Active |
| Intelligentrecovery S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793239869001 | Quito, Pichincha | — | Active |
| Equitystaffing S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0195184402001 | Cuenca, Azuay | — | Active |
| Ayni Gestion y Servicios Despex S.A.S. B.I.C. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793239572001 | Quito, Pichincha | — | Active |
| Beel Red S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0791845805001 | Machala, El Oro | — | Active |
| Soluciones Legales Integrales & Cobranza Solegcob S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793239126001 | Quito, Pichincha | — | Active |
| Selecob & Asociados S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793238952001 | Quito, Pichincha | — | Active |
| Altivacoorp S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793238525001 | Quito, Pichincha | — | Active |
| Vehiya Ecuador S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993409038001 | Guayaquil, Guayas | — | Active |
| Clinica Estheticinn S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993408994001 | Guayaquil, Guayas | — | Active |
| Aurea Cirugia Stetiinn S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993408995001 | Guayaquil, Guayas | — | Active |
| Vitalitiinn Beauty S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993408859001 | Guayaquil, Guayas | — | Active |
| Gestion Integral Gesgi S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237945001 | Quito, Pichincha | — | Active |
| Central de Gestión de Capacitación y Desarrollo Profesional Centralcap S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237730001 | Quito, Pichincha | — | Active |
| Afluenty S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237719001 | Quito, Pichincha | — | Active |
| Xcape Travel S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993408562001 | Guayaquil, Guayas | — | Active |
| Cruztrd CT S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237622001 | Quito, Pichincha | — | Active |
| Onlinedoctor S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237588001 | Quito, Pichincha | — | Active |
| Rclcoonecta S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237390001 | Quito, Pichincha | — | Active |
| Globalconnect Viajes y Call Center S&S S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237329001 | Quito, Pichincha | — | Active |
| Futuromoviliza S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993408328001 | Guayaquil, Guayas | — | Active |
| Mtcreativelab S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793236913001 | Quito, Pichincha | — | Active |
| Novanto S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793236612001 | Quito, Pichincha | — | Active |
| Alphacertificaciones S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793236422001 | Quito, Pichincha | — | Active |
| Workify Services S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793236318001 | Quito, Pichincha | — | Active |
| Omni Gold Omnigold S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993407455001 | Guayaquil, Guayas | — | Active |
| Koriaec S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993407457001 | Guayaquil, Guayas | — | Active |
| Zlivio S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0195175901001 | Cuenca, Azuay | — | Active |
| Santa Clara Sepsc S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793235139001 | Manta, Manabi | — | Active |
| Holaquito Contacto S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793234770001 | Quito, Pichincha | — | Active |
| Okaassist S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793234485001 | Quito, Pichincha | — | Active |
| Sevenkey S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793234394001 | Quito, Pichincha | — | Active |
| Ferhibeal S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993405843001 | Daule, Guayas | — | Active |
| Nexmil S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793234185001 | Quito, Pichincha | — | Active |
| Vexxa Solutions S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793233982001 | Quito, Pichincha | — | Active |
| Gscall Contact Services S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993405409001 | Guayaquil, Guayas | — | Active |
| Lead Thefuture Sociedad por Acciones Simplificada Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793233317001 | Quito, Pichincha | 0 | Active |
| Reachbeyond S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793233029001 | Quito, Pichincha | 0 | Active |
| RCL Coonecta Solutions S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793233003001 | Quito, Pichincha | — | Active |
| Latameris Support S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793233023001 | Quito, Pichincha | 0 | Active |
| Interamericanbusinessgroup S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993404809001 | Guayaquil, Guayas | 0 | Active |
| Rmccs Leads & Calls Center S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793232992001 | Quito, Pichincha | 0 | Active |
| Globtel S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793232805001 | Quito, Pichincha | 0 | Active |
| Moeg Solutions S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793232477001 | Quito, Pichincha | 0 | Active |
Corporate information from official public records of Ecuador · where this data comes from