Activities of call centres companies in Ecuador · ISIC N8220
507 registered companies · 422 active (83%)
Activity is classified with the ISIC code (CIIU in Spanish), the international classification the registry uses to order what every company does; this page groups the companies under code N8220.
The sector in figures
Financial statements filed with the Superintendencia de Compañías · year 2025
- Declared revenue
- $156 M
- Share of the country
- 0.1%
- Companies that filed statements
- 327
- Median margin
- 1.7%
Of the 327 companies that filed statements for 2025, 177 recorded sales and 130 closed with a profit; half of those with sales billed less than $83 k.
In this sector, according to the INEC (Instituto Nacional de Estadística y Censos, the national statistics institute, 2025), the average job pays $ 560 a month. Women hold 27% of the jobs, companies provide 84% of the employment, and the sector accounts for 5.5% of registered employment. Averages from an INEC sample, not totals.
2000 2005 2010 2015 2020 2025
See the full series
- 2000
- $1.3 M
- 2001
- $1.3 M
- 2002
- $2.9 M
- 2003
- $4.4 M
- 2004
- $5.8 M
- 2005
- $12 M
- 2006
- $19 M
- 2007
- $21 M
- 2008
- $27 M
- 2009
- $27 M
- 2010
- $46 M
- 2011
- $60 M
- 2012
- $79 M
- 2013
- $88 M
- 2014
- $98 M
- 2015
- $103 M
- 2016
- $97 M
- 2017
- $102 M
- 2018
- $115 M
- 2019
- $85 M
- 2020
- $58 M
- 2021
- $87 M
- 2022
- $104 M
- 2023
- $128 M
- 2024
- $146 M
- 2025
- $156 M
The sector map · 2025
Azuay: $5.4 M declared · 13 companiesBolívar: no dataCarchi: no dataCañar: no dataChimborazo: $0 declared · 1 companiesCotopaxi: $20 k declared · 2 companiesEl Oro: $800 declared · 3 companiesEsmeraldas: no dataGalápagos: no dataGuayas: $55 M declared · 110 companiesImbabura: $0 declared · 2 companiesLoja: $0 declared · 1 companiesLos Ríos: $0 declared · 2 companiesManabí: $19 k declared · 6 companiesMorona Santiago: no dataNapo: no dataOrellana: no dataPastaza: no dataPichincha: $96 M declared · 180 companiesSanta Elena: $1,484 declared · 2 companiesSanto Domingo de los Tsáchilas: $55 k declared · 2 companiesSucumbíos: no dataTungurahua: $245 k declared · 3 companiesZamora Chinchipe: no data Point at or tap a province to see its figure
$800 $96 M · logarithmic scale
2025 revenue by province of domicile. Boundaries: Natural Earth.
The sector’s provinces
The largest by revenue
- Plus Services S.A. Corpserviplus $19 M
- Goforcustomer S.A. $18 M
- Coris del Ecuador S.A. $18 M
- American Call Center S.A. (Americall) $13 M
- Tasiste S.A. $8.5 M
Segment concentration
the 5 largest: 49.5% the other 172: 50.5%
Concentration index (HHI): 633, unconcentrated; the largest takes 12.3% of revenue. The HHI measures how the market is shared out, from 0 to 10,000: the higher it is, the more it is concentrated in few hands.
Among the segment’s companies with recorded sales in 2025, each assigned in full to its declared main activity.
More specific activities
- Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) 384
- Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients 123
Companies
Sorted by highest revenue · name · most recent
| Company | RUC | Location | Revenue 2025 · USD | Status |
|---|---|---|---|---|
| Plus Services S.A. Corpserviplus Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992470259001 | Guayaquil, Guayas | 19.3 M | Active |
| Goforcustomer S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792451531001 | Quito, Pichincha | 18.1 M | Active |
| Coris del Ecuador S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1791841697001 | Quito, Pichincha | 17.9 M | Active |
| American Call Center S.A. (Americall) Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0991506241001 | Guayaquil, Guayas | 13.4 M | Active |
| Tasiste S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992442662001 | Guayaquil, Guayas | 8.5 M | Active |
| F & F Confidenza Cia.ltda. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1792724341001 | Quito, Pichincha | 8.2 M | Active |
| Vox-ventures S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793209862001 | Quito, Pichincha | 6.7 M | Active |
| Fullfil Your Dreams Internationally C.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793154506001 | Quito, Pichincha | 6.6 M | Active |
| Prichsouth Tecnologias del Sur S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0691739643001 | Quito, Pichincha | 5.5 M | Active |
| Procontacto Soluciones Inteligentes S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792860334001 | Quito, Pichincha | 5.2 M | Active |
| Finsolred S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0190453685001 | Cuenca, Azuay | 3.4 M | Active |
| Negocios y Servicios del Ecuador S.A. Nesec Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992794127001 | Guayaquil, Guayas | 3.0 M | Active |
| Lab-one Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793190210001 | Quito, Pichincha | 2.1 M | Active |
| Inforcallsa S. A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992857617001 | Guayaquil, Guayas | 1.8 M | Active |
| Customer Services Ecuador Csra S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792008069001 | Quito, Pichincha | 1.6 M | Active |
| Representaciones Serviportex del Ecuador Cia. Ltda. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1791728432001 | Quito, Pichincha | 1.5 M | Active |
| Lityalabs Business Process Outsourcing Cia. Ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792513766001 | Quito, Pichincha | 1.4 M | Active |
| Dinamicanetwork Administracion y Negocios Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792620090001 | Quito, Pichincha | 1.3 M | Active |
| Unik Asisstence Cia.ltda. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793104231001 | Quito, Pichincha | 1.3 M | Active |
| Telecomunications Solutions Center TSC S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1791806360001 | Quito, Pichincha | 1.2 M | Active |
| Úsame-innovatech S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792971306001 | Quito, Pichincha | 1.1 M | Active |
| Create Business Crebusi S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993277509001 | Guayaquil, Guayas | 1.1 M | Active |
| Compañia de Servicios Llamada Facil Contacservices S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792438012001 | Quito, Pichincha | 1.0 M | Active |
| Datamall Cia. Ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792403898001 | Quito, Pichincha | 971 k | Active |
| Callix S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793216661001 | Quito, Pichincha | 958 k | Active |
| Centro de Soluciones Logísticas Icc-icloud Contact S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793201751001 | Quito, Pichincha | 942 k | Active |
| Avancetech Solutions S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793213927001 | Quito, Pichincha | 888 k | Active |
| Masoluc S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0190413861001 | Cuenca, Azuay | 878 k | Active |
| Techcom S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993373238001 | Guayaquil, Guayas | 842 k | Active |
| Kimobill Omnicontact Sociedad Anónima Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792915805001 | Quito, Pichincha | 798 k | Active |
| Tech-representaciones S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793137628001 | Quito, Pichincha | 703 k | Active |
| Entech S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793211610001 | Quito, Pichincha | 692 k | Active |
| Grupexconsur S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793200256001 | Quito, Pichincha | 689 k | Active |
| Ar-manag Partners S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993336424001 | Guayaquil, Guayas | 674 k | Active |
| Digitalgeneration S.a Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1791819535001 | Quito, Pichincha | 660 k | Active |
| Service Diversity & Data Diverservi S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0190457591001 | Cuenca, Azuay | 626 k | Active |
| Pabelpe S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992697008001 | Guayaquil, Guayas | 603 k | Active |
| Bpocenter Andina C.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992897295001 | Guayaquil, Guayas | 576 k | Active |
| Affinity Bpo Affinitybpo Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792916291001 | Quito, Pichincha | 549 k | Active |
| Telecapacitados Cia. Ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792229065001 | Quito, Pichincha | 512 k | Active |
| Edma Contact Center Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793027555001 | Quito, Pichincha | 500 k | Active |
| Logisservi S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993014184001 | Guayaquil, Guayas | 451 k | Active |
| Assistcom S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793061826001 | Quito, Pichincha | 430 k | Active |
| Solquality S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993371686001 | Guayaquil, Guayas | 417 k | Active |
| Soluciones Globales Ecuador Sgec S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793217229001 | Quito, Pichincha | 404 k | Active |
| Asistencia Total Raul Coka Barriga RKB Cia. Ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792091705001 | Quito, Pichincha | 382 k | Active |
| Commu&services S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793210991001 | Quito, Pichincha | 367 k | Active |
| Easy Commu & Services S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793201598001 | Quito, Pichincha | 367 k | Active |
| Encalada & Iturralde Business Agency Voicecom S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993036447001 | Guayaquil, Guayas | 359 k | Active |
| Micel Constructora S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0991327150001 | Guayaquil, Guayas | 300 k | Active |
Corporate information from official public records of Ecuador · where this data comes from