Activities of call centres companies in Ecuador · ISIC N8220
507 registered companies · 422 active (83%)
Activity is classified with the ISIC code (CIIU in Spanish), the international classification the registry uses to order what every company does; this page groups the companies under code N8220.
The sector in figures
Financial statements filed with the Superintendencia de Compañías · year 2025
- Declared revenue
- $156 M
- Share of the country
- 0.1%
- Companies that filed statements
- 327
- Median margin
- 1.7%
Of the 327 companies that filed statements for 2025, 177 recorded sales and 130 closed with a profit; half of those with sales billed less than $83 k.
In this sector, according to the INEC (Instituto Nacional de Estadística y Censos, the national statistics institute, 2025), the average job pays $ 560 a month. Women hold 27% of the jobs, companies provide 84% of the employment, and the sector accounts for 5.5% of registered employment. Averages from an INEC sample, not totals.
2000 2005 2010 2015 2020 2025
See the full series
- 2000
- $1.3 M
- 2001
- $1.3 M
- 2002
- $2.9 M
- 2003
- $4.4 M
- 2004
- $5.8 M
- 2005
- $12 M
- 2006
- $19 M
- 2007
- $21 M
- 2008
- $27 M
- 2009
- $27 M
- 2010
- $46 M
- 2011
- $60 M
- 2012
- $79 M
- 2013
- $88 M
- 2014
- $98 M
- 2015
- $103 M
- 2016
- $97 M
- 2017
- $102 M
- 2018
- $115 M
- 2019
- $85 M
- 2020
- $58 M
- 2021
- $87 M
- 2022
- $104 M
- 2023
- $128 M
- 2024
- $146 M
- 2025
- $156 M
The sector map · 2025
Azuay: $5.4 M declared · 13 companiesBolívar: no dataCarchi: no dataCañar: no dataChimborazo: $0 declared · 1 companiesCotopaxi: $20 k declared · 2 companiesEl Oro: $800 declared · 3 companiesEsmeraldas: no dataGalápagos: no dataGuayas: $55 M declared · 110 companiesImbabura: $0 declared · 2 companiesLoja: $0 declared · 1 companiesLos Ríos: $0 declared · 2 companiesManabí: $19 k declared · 6 companiesMorona Santiago: no dataNapo: no dataOrellana: no dataPastaza: no dataPichincha: $96 M declared · 180 companiesSanta Elena: $1,484 declared · 2 companiesSanto Domingo de los Tsáchilas: $55 k declared · 2 companiesSucumbíos: no dataTungurahua: $245 k declared · 3 companiesZamora Chinchipe: no data Point at or tap a province to see its figure
$800 $96 M · logarithmic scale
2025 revenue by province of domicile. Boundaries: Natural Earth.
The sector’s provinces
The largest by revenue
- Plus Services S.A. Corpserviplus $19 M
- Goforcustomer S.A. $18 M
- Coris del Ecuador S.A. $18 M
- American Call Center S.A. (Americall) $13 M
- Tasiste S.A. $8.5 M
Segment concentration
the 5 largest: 49.5% the other 172: 50.5%
Concentration index (HHI): 633, unconcentrated; the largest takes 12.3% of revenue. The HHI measures how the market is shared out, from 0 to 10,000: the higher it is, the more it is concentrated in few hands.
Among the segment’s companies with recorded sales in 2025, each assigned in full to its declared main activity.
More specific activities
- Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) 384
- Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients 123
Companies
Sorted by highest revenue · name · most recent
| Company | RUC | Location | Revenue 2025 · USD | Status |
|---|---|---|---|---|
| 0Papeleo Ecuador Cia.ltda. B.I.C. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0691785586001 | Riobamba, Chimborazo | 0 | Active |
| 1800Travelstogo S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993393611001 | Guayaquil, Guayas | 124 k | Active |
| 48 Hoorass Dia SJ S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793217255001 | Quito, Pichincha | 0 | Active |
| 6Sen S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993005169001 | Guayaquil, Guayas | 207 k | Active |
| Abbysolutions S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793223861001 | Quito, Pichincha | — | Active |
| Abreus Company S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793228307001 | Quito, Pichincha | 13 k | Active |
| Accesscall Cia. Ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792139333001 | Quito, Pichincha | — | In dissolution |
| Ad&d Associates Ecuador Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792697522001 | Pichincha | — | Historical |
| Adero Plus S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793229045001 | Quito, Pichincha | 54 k | Active |
| Admission Center Russian University S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793186076001 | Pichincha | — | Historical |
| Advisecall Consulting S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792611628001 | Quito, Pichincha | — | In dissolution |
| Aegis S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0993383285001 | Guayaquil, Guayas | 0 | Active |
| Affinity Bpo Affinitybpo Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792916291001 | Quito, Pichincha | 549 k | Active |
| Afluenty S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793237719001 | Quito, Pichincha | — | Active |
| Agilcob S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793213231001 | Quito, Pichincha | 46 k | Active |
| Ágilcobro Cobragsi S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0195096929001 | Cuenca, Azuay | 54 k | Active |
| Aladinus Ecuador S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793085482001 | Pichincha | — | Historical |
| Alcanzacx S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793228838001 | Quito, Pichincha | 0 | Active |
| Alcimpo S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993245380001 | Guayaquil, Guayas | 0 | Active |
| Algorith Design S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793175856001 | Quito, Pichincha | 100 k | Active |
| Ally Calls & Communications S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793225388001 | Ruminahui, Pichincha | 184 k | Active |
| Alphacertificaciones S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793236422001 | Quito, Pichincha | — | Active |
| Altivacoorp S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793238525001 | Quito, Pichincha | — | Active |
| Altycombpo S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993367990001 | Guayas | — | Historical |
| Amdcenter S.a.s., en Liquidación Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793200015001 | Quito, Pichincha | — | In dissolution |
| American Call Center S.A. (Americall) Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0991506241001 | Guayaquil, Guayas | 13.4 M | Active |
| American Contact Center S.A. (Acocenter) Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992725443001 | Guayaquil, Guayas | 4 k | Active |
| Analixdata Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0190412776001 | Cuenca, Azuay | 43 k | Active |
| Ancolop S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0195127441001 | Cuenca, Azuay | 241 k | Active |
| Anfraccell S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793001378001 | Pichincha | — | Historical |
| Ar-manag Partners S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993336424001 | Guayaquil, Guayas | 674 k | Active |
| Arashi Network S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793200772001 | Quito, Pichincha | 193 k | Active |
| Argocam-group S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792934524001 | Pichincha | — | Historical |
| Asesora Laibenguer S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0992873620001 | Guayas | — | Historical |
| Asesores Inter World Asworld S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993021555001 | Guayaquil, Guayas | — | In dissolution |
| Asistencia Elite Mobil Com Mobilelite Cia.ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792689147001 | Quito, Pichincha | — | In dissolution |
| Asistencia Empresarial de Cobranza Legal Coblegalcorp S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993391539001 | Guayaquil, Guayas | 107 k | Active |
| Asistencia Total Raul Coka Barriga RKB Cia. Ltda. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792091705001 | Quito, Pichincha | 382 k | Active |
| Asistencia Veinticuatro Horas Asisveinticuatro S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1792359104001 | Pichincha | — | Historical |
| Asistencias Marliz Center S.A.S. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 1793180183001 | Quito, Pichincha | 0 | Active |
| Assistcom S.A. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793061826001 | Quito, Pichincha | 430 k | Active |
| Aurea Cirugia Stetiinn S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993408995001 | Guayaquil, Guayas | — | Active |
| Avancetech Solutions S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793213927001 | Quito, Pichincha | 888 k | Active |
| Axiespro S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993394324001 | Guayaquil, Guayas | — | Active |
| Ayni Gestion y Servicios Despex S.A.S. B.I.C. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793239572001 | Quito, Pichincha | — | Active |
| Bab S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793213962001 | Quito, Pichincha | — | Active |
| Bace S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 1793215731001 | Quito, Pichincha | — | Active |
| Base Ceibos Unidos S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0993401990001 | Guayaquil, Guayas | — | Active |
| Beel Red S.A.S. Activities of centres answering calls from clients by using human operators, automatic call distribution systems, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or handle complaints (call centres) | 0791845805001 | Machala, El Oro | — | Active |
| Bermeo & Asociados Call Center de Cobro y Ventas Coventas S.A. Activities of centres making calls, using similar techniques, to sell or promote goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients | 0992899670001 | Guayaquil, Guayas | 144 k | Active |
Corporate information from official public records of Ecuador · where this data comes from